MeghEA Vision, Mission : The citizens of Meghalaya need access to quality government services anytime and anywhere. The employees of the Government of Meghalaya need to be supported with access to quality and relevant information from any and every government unit. Businesses expect to support, and be supported by, the government in developing quality operating units in and around Meghalaya and provide employment opportunities to the people of Meghalaya. To achieve all the above objectives MeghEA vision is formulated to ensure an organized approach towards achieving the State of Meghalaya Targets. This vision has been the derived basis of the Government of Meghalaya's priorities, Sustainable Development Goals and stakeholder voices. The vision sets the mission and directions for the foundational capability; hence, it connects the objectives of MeghEA with that of the Government of Meghalaya.
In order to arrive at quantifiable goals aligned to SDGs. key SDGs applicable to each strategic pillar were identified:
The focus of the government is to promote the growth of the agriculture sector and its allied activities in a mission mode. The returns would be ploughed back into the economy, thereby generating a multiplier effect, which, in turn, would increase the State's Domestic Product.
As per the Department of Industrial Policy and Promotion 2018 report, Meghalaya was placed at 34th place in the "ease of doing business" ranking, at the bottom of the 'Aspirers' category. Considering the above, the Planning Department in the consent of other departments, planned on increasing business opportunities through a simplified and conducive ecosystem to set up a new business.
On environment protection, the government has built conservation and sustainability into all the developmental activities, whether in the implementation of EAPs or regular state programs. The government is committed and remains focused to reduce the adverse per capita environmental impact of cities, improving universal access to safe, inclusive and accessible, green and public space for all. Mining activities have been limited and being carried out on a sustainable basis. The government has several key programs that are aided by external agencies focused on sustainability.
Governance for the people Government of Meghalaya has been a pioneer in transparency-based governance, through initiatives such as the Social Audit Act, it has been the front runner in the country. The government is further keen to focus on transparency and accountability of fund management using the latest technologies such as analytics. In terms of governance, Meghalaya is one of the few states where traditional institutions also exist. this allows people to have a greater stake and ownership in the governance of the state. Effective governance is the priority of the Government of Meghalaya. The government has undertaken various initiatives (including social audit) e-governance and citizen participation, safety & security of citizens, health & education and sustainable urban environment are the areas of focus. As a part of various initiatives being undertaken by the government, it is also in the process to strengthen governance through data-driven methodology, a program has been successful at the district level and would be soon replicated in other districts
Based on the study so far and information received, the strategic alignment of MeghEA to the stakeholder benefits and methods to be adopted is illustrated below:
The Methods:
While MeghEA vision and mission illustrate what needs to be attained and how it needs to be attained, the underlying methods to attain the same have been categorized to Technology and Process/People. The technology methods to be adopted includes:
Foundational Capability The mission components that is Connect, Collaborate and Empower are pillars of the strategy to deliver and drive transformation. Towards achieving this, a list of foundational capabilities is listed below which are primary and cutting across the six strategic pillars. These foundational capabilities are indicative in nature as of now at the vision stage and shall be elaborated subsequently.
Connect
Digital ID
The digital identification would be designed considering that the primary objective is to
identify citizens (service beneficiary), to deliver government services. The digital ID for
Meghalaya would be considered post-analysis of current state architecture. A provision for a
family's digital ID would also be explored.
Digital Services
The digital services are Whole‐of‐Government (WoG) services built on highly secure, reliable,
scalable, replicable and open technologies of the new age, seamlessly interfacing with a host
of delivery channels, and are intelligent. and, most often, leveraging the power of API's for
interoperating with the rest of the eco‐system. The service delivery portfolio would be analyzed
to rationalize and ease service delivery.
Personalized Services
Personalized services are the services which an individual/ business prefers and is eligible to
avail based on the demographic data entered/ available in his/her profile. These are aspirations
based on one's specific needs, abilities, and expectations.
Digital Payments
Digital payment is a way of making transactions or paying for goods or services through an
electronic medium without the use of check or cash, without appearing in person and at the
convenience of stakeholders. The foundational capability would look to establish a robust
digital payment.
Digital Marketplace
The digital marketplace is a single destination to access and purchase various commodities
and services. It simplifies previous processes and makes the buyer comfortable to buy with
complete confidence.
Digital Infrastructure
The digital infrastructure would provide necessary impetus towards the achievement of all the
above foundational capabilities. The infrastructure development would include network,
storage, data center/ cloud infrastructure, etc. as the key infrastructure needed to operate
technology platforms.
Collaborate
One Government
The one government foundational capability aims to provide seamless delivery of services to
various stakeholders by integrating various departments through enterprise service
integration. The initiative would cut across departments, making them collaborate to deliver
services, appearing as a "One Government" to the service beneficiary.
Collaborative Platform
The collaborative platform would connect all workflows and processes across departments to
facilitate effective collaboration in service delivery, these would include communication
platforms such as emails, chat messengers, etc. and workflow solutions such as e-Office.
Social Connect
The social connect foundational capability would facilitate service delivery and information
through social channels to the various service beneficiary. This platform would enable
government service delivery in social media channels as well
Cloud Sourcing of Services
The cloud sourcing initiative would enable provisioning of service through various public and
private organizations using government data through key e-Governance initiatives such as
Open Data.
Empower
Decision Support
The decision support capability would provide decision support systems to various
stakeholders including senior leadership within the government to provide support in decision
making through provisioning of real-time data.
Entitlement Awareness
The foundational capability would enable citizens and businesses to understand service
eligibility and service benefits. The initiative would facilitate the delivery of services proactively
to service beneficiaries, making the government reach out to citizens with services, a paradigm
shift from on-demand services.
Right to Service Delivery
The foundational capability would help the various stakeholders in getting time-bound
services from the government. The objective is to leverage technology to expedite service
delivery and at the same time minimize human discretion thereby bringing in efficiency and
transparency. The rules would enable system driven government work allocation and other
administrative decisions.
Citizen Consent Framework
Since citizen data is involved, there would be a mechanism for obtaining stakeholder
consent for using the information provided by them for other government services.
Appropriate measures would be taken by the government to safeguard the private/
confidential data of the stakeholders.
Digital Literacy
This foundational capability has the objective to empower citizens on social topics to build
socially responsible citizens. The initiative would be fueled by the availability of digital content
storage and retrieval systems
Aligned to IndEA, the high-level architecture of the Government of Meghalaya consists of several horizontals and verticals. The 12 horizontal layers are common business functions that are extensively exercised in several government units, for a Whole-of-Government (WoG) experience, these functions need to be standardized to leverage the commonality. The 18 verticals are the government sectors of the state government. It explains high-level Departmental services, how these services are realized through applications along with their high-level common modules. Architecture describes how government capabilities and processes are supposed to be aligned. It primarily defines the Departmental portfolio and services provided. The channels described above are the mechanism through which various stakeholders would communicate with the Government of Meghalaya.
MeghEA team has held multiple workshops and discussions with various stakeholders of the key departments of the Government of Meghalaya. The department has also provided inputs related to key vision, mission and challenges. Basis of the challenges and aspiration of the departments, the MeghEA team has been able to derive key drivers that would lead to the solutions for these business requirements. These key drivers would lead to people, process and technology transformation through capability increments across the government units. Each of these drivers may lead to one or multiple capability increments.
