Department Report
Departments - 58
Organization Structure - 76
Service Report
Services - 1252
Service SDG Mapping - 320
KPIs -
Process Report
Services Process - 5138
Stakeholder Report
Stakeholders -
Dept. Functions -

Systems Report
Data Centre Detail - 34
Department Applications - 36
Office Location Report
Dept Offices - 658
Service Delivery Channel -
Finance Services Report
Services List -
Service Rationalized -
Service Prioritized -
New Services -
S/W License Report
Technology Platform -
S/W License -

MeghEA Vision, Mission & Foundational Capabilities The citizens of Meghalaya need access to quality government services anytime and anywhere. The employees of the Government of Meghalaya need to be supported with access to quality and relevant information from any and every government unit. Businesses expect to support, and be supported by, the government in developing quality operating units in and around Meghalaya and provide employment opportunities to the people of Meghalaya. To achieve all the above objectives MeghEA vision is formulated to ensure an organized approach towards achieving the State of Meghalaya Targets. This vision has been the derived basis of the Government of Meghalaya's priorities, Sustainable Development Goals and stakeholder voices. The vision sets the mission and directions for the foundational capability; hence, it connects the objectives of MeghEA with that of the Government of Meghalaya.

In order to arrive at quantifiable goals aligned to SDGs. key SDGs applicable to each strategic pillar were identified:

Human Development:

    The Government of Meghalaya is committed to its people and their development. This strategic pillar focuses on Human Development through various schemes, programs and services in the following sectors:
  • Education
  • Skill Development
  • Health
  • Social Awareness & Inequality


    Infrastructure development includes several key sectoral developments including:
  • Roads, urban transport, air transport and railways
  • Power
  • Tourist spots
  • Water Supply and Sanitation
  • Network Connectivity

Primary Sector

The focus of the government is to promote the growth of the agriculture sector and its allied activities in a mission mode. The returns would be ploughed back into the economy, thereby generating a multiplier effect, which, in turn, would increase the State's Domestic Product.


As per the Department of Industrial Policy and Promotion 2018 report, Meghalaya was placed at 34th place in the "ease of doing business" ranking, at the bottom of the 'Aspirers' category. Considering the above, the Planning Department in the consent of other departments, planned on increasing business opportunities through a simplified and conducive ecosystem to set up a new business.

Environment Sustainability

On environment protection, the government has built conservation and sustainability into all the developmental activities, whether in the implementation of EAPs or regular state programs. The government is committed and remains focused to reduce the adverse per capita environmental impact of cities, improving universal access to safe, inclusive and accessible, green and public space for all. Mining activities have been limited and being carried out on a sustainable basis. The government has several key programs that are aided by external agencies focused on sustainability.


Governance for the people Government of Meghalaya has been a pioneer in transparency-based governance, through initiatives such as the Social Audit Act, it has been the front runner in the country. The government is further keen to focus on transparency and accountability of fund management using the latest technologies such as analytics. In terms of governance, Meghalaya is one of the few states where traditional institutions also exist. this allows people to have a greater stake and ownership in the governance of the state. Effective governance is the priority of the Government of Meghalaya. The government has undertaken various initiatives (including social audit) e-governance and citizen participation, safety & security of citizens, health & education and sustainable urban environment are the areas of focus. As a part of various initiatives being undertaken by the government, it is also in the process to strengthen governance through data-driven methodology, a program has been successful at the district level and would be soon replicated in other districts

Based on the study so far and information received, the strategic alignment of MeghEA to the stakeholder benefits and methods to be adopted is illustrated below:

The Methods:
While MeghEA vision and mission illustrate what needs to be attained and how it needs to be attained, the underlying methods to attain the same have been categorized to Technology and Process/People. The technology methods to be adopted includes:

  • Interoperability: The ability of a system or a product to work with other systems or products without special effort.
  • Shared Infra: IT Infrastructure is shared to ensure optimal utilization and effective maintenance
  • Common Applications: The Common Applications are domain-agnostic but government specific functionalities required and used by all departments
  • Open Standards: The standards/protocols that are publicly available for inspection and application/system development.
The Process/People methods to be adopted includes:
  • SDG Approach: The strategic pillars are aligned to the SDGs, the targets and indicators to be achieved would define the progress
  • Growth Agenda: The six strategic pillars would guide the state in attaining the vision, these are termed as the growth agenda
  • Process Re-engineering: Existing processes to be re-engineered to eliminate non-value adds and to make the services citizen-centric / business-centric
  • Change Management: Change management process to be undertaken to ensure that the architecture achieves its original target business value.
This includes managing changes to the architecture in a cohesive and architected way. For this purpose, a change management committee will be constituted at the state level.
The change management process will determine:
  • The circumstances under which the enterprise architecture, or parts of it, will be permitted to change after deployment, and the process by which that will happen
  • The circumstances under which the architecture development cycle will be initiated again to develop a new architecture The representation provided above is indicative only and as more facts are available during the implementation of an architecture, it is possible that the original Architecture Definition and requirements may undergo a change. This document is expected to be a living document and various changes required would be undertaken through "scope changes".

Foundational Capability The mission components that is Connect, Collaborate and Empower are pillars of the strategy to deliver and drive transformation. Towards achieving this, a list of foundational capabilities is listed below which are primary and cutting across the six strategic pillars. These foundational capabilities are indicative in nature as of now at the vision stage and shall be elaborated subsequently.

Digital ID
The digital identification would be designed considering that the primary objective is to identify citizens (service beneficiary), to deliver government services. The digital ID for Meghalaya would be considered post-analysis of current state architecture. A provision for a family's digital ID would also be explored.

Digital Services
The digital services are Whole‐of‐Government (WoG) services built on highly secure, reliable, scalable, replicable and open technologies of the new age, seamlessly interfacing with a host of delivery channels, and are intelligent. and, most often, leveraging the power of API's for interoperating with the rest of the eco‐system. The service delivery portfolio would be analyzed to rationalize and ease service delivery.

Personalized Services
Personalized services are the services which an individual/ business prefers and is eligible to avail based on the demographic data entered/ available in his/her profile. These are aspirations based on one's specific needs, abilities, and expectations.

Digital Payments
Digital payment is a way of making transactions or paying for goods or services through an electronic medium without the use of check or cash, without appearing in person and at the convenience of stakeholders. The foundational capability would look to establish a robust digital payment.

Digital Marketplace
The digital marketplace is a single destination to access and purchase various commodities and services. It simplifies previous processes and makes the buyer comfortable to buy with complete confidence.

Digital Infrastructure
The digital infrastructure would provide necessary impetus towards the achievement of all the above foundational capabilities. The infrastructure development would include network, storage, data center/ cloud infrastructure, etc. as the key infrastructure needed to operate technology platforms.

One Government The one government foundational capability aims to provide seamless delivery of services to various stakeholders by integrating various departments through enterprise service integration. The initiative would cut across departments, making them collaborate to deliver services, appearing as a "One Government" to the service beneficiary.

Collaborative Platform
The collaborative platform would connect all workflows and processes across departments to facilitate effective collaboration in service delivery, these would include communication platforms such as emails, chat messengers, etc. and workflow solutions such as e-Office.

Social Connect
The social connect foundational capability would facilitate service delivery and information through social channels to the various service beneficiary. This platform would enable government service delivery in social media channels as well

Cloud Sourcing of Services
The cloud sourcing initiative would enable provisioning of service through various public and private organizations using government data through key e-Governance initiatives such as Open Data.


Decision Support
The decision support capability would provide decision support systems to various stakeholders including senior leadership within the government to provide support in decision making through provisioning of real-time data.

Entitlement Awareness
The foundational capability would enable citizens and businesses to understand service eligibility and service benefits. The initiative would facilitate the delivery of services proactively to service beneficiaries, making the government reach out to citizens with services, a paradigm shift from on-demand services.

Right to Service Delivery
The foundational capability would help the various stakeholders in getting time-bound services from the government. The objective is to leverage technology to expedite service delivery and at the same time minimize human discretion thereby bringing in efficiency and transparency. The rules would enable system driven government work allocation and other administrative decisions.

Citizen Consent Framework
Since citizen data is involved, there would be a mechanism for obtaining stakeholder consent for using the information provided by them for other government services. Appropriate measures would be taken by the government to safeguard the private/ confidential data of the stakeholders.

Digital Literacy
This foundational capability has the objective to empower citizens on social topics to build socially responsible citizens. The initiative would be fueled by the availability of digital content storage and retrieval systems

Aligned to IndEA, the high-level architecture of the Government of Meghalaya consists of several horizontals and verticals. The 12 horizontal layers are common business functions that are extensively exercised in several government units, for a Whole-of-Government (WoG) experience, these functions need to be standardized to leverage the commonality. The 18 verticals are the government sectors of the state government. The figure below describes the High-level Business architecture. It explains high-level Departmental services, how these services are realized through applications along with their high-level common modules. Architecture describes how government capabilities and processes are supposed to be aligned. It primarily defines the Departmental portfolio and services provided. The channels described above are the mechanism through which various stakeholders would communicate with the Government of Meghalaya.

MeghEA team has held multiple workshops and discussions with various stakeholders of the key departments of the Government of Meghalaya. The department has also provided inputs related to key vision, mission and challenges. Basis of the challenges and aspiration of the departments, the MeghEA team has been able to derive key drivers that would lead to the solutions for these business requirements. These key drivers would lead to people, process and technology transformation through capability increments across the government units. Each of these drivers may lead to one or multiple capability increments. The drivers have been listed below: